Keira,

It was a pleasure speaking with you on Friday concerning the upcoming Austin Food &Wine Festival Event from April 27^th, 2011 through April 29^th, 2011. We appreciate the invitation for this proposal and the opportunity to provide our expertise to assure you and the dealership a successful and pleasant event. As we discussed, Carey is all about partnerships. Our main goal is building long term relationships with our clients and ultimately gaining your trust and obtaining referrals.

As Central Texas‘ oldest and largest livery service, Carey of Austin is driven to provide consistent, superior service that will exceed your every expectation. We go the extra mile to deliver exceptional attention to detail, ensuring that you and your clients will experience transportation to and from their destinations, during the entire event, a worry free experience, with confidence, safety, and comfort...ending in great customer satisfaction.   

Based on our years of experience, we have found this type of event can be a bit complex when you have a car sponsor that is considering “Driver -Volunteers”  in lieu of "Certified Chauffeurs". We find the difference between the two personas to have a huge impact upon the client’s experiences and good customer service satisfaction. We contribute the difference to Carey’s "Brand of Standards" which employs chauffeurs that are experts in areas such as: “Law of the Land”, Airport Protocol, Vehicle Staging, Greeting, and non-disclosure etiquette (Talent), (to name a few). There are so many rules and permits, not to mention situations that can occur when we are not in control; we find it difficult to guarantee success. Incidents,such as a traffic jams, flight changes, accidents, without expertise involved, can be a setup for failure…causing the client undue duress and ultimately dissatisfaction. Carey chauffeurs are trained to respond with our “quality assurance program” and have pro-active communication with our Dispatch Center and Coordinators, eliminating issues before they become incidents.  

After visiting with you and getting a better understanding of your needs, we feel based on our experience, it is best for us to propose the following to assure your needs are met and you experience a successful event. Please review this turn key proposal which is broken down into three components compiled of Transportation Event - Management, Fleet Management Services, and Chauffeur Services. Since this event is scheduled during the busiest time of the season for Livery services, we want to assure you our availability, we would like to help in any way to confirm this reservation for our services as soon as possible.

Please let us know if there are any questions or concerns you may have. I look forward to hearing from you and welcome the opportunity to work together to make this event a success.     

Our Transportation – Event Management Department will assign a dedicated “Team of Experts”  which we refer to as “Feet on the Street”. This team of experts provides a  “Turn Key” product for all aspects of the vehicle transportation services customized for this specific event. The designated “Point of Contact Coordinator” is the liaison between your company & Carey to assure open and direct communication throughout the myriad of group services necessary to provide prompt, professional transportation for your clients' needs.

Our coordinator will be at your service to assure a stress free successful event including but not limited to coordinating permits, vehicle pick ups, storage, detailing, 24/7 dispatching, staging, insurance, and signage…

Our Fleet Management Service team will handle every aspect of the sponsorship fleet, from the original pick-up point all the way throughout the event to the return of the Vehicle to Dealership.

Chauffeur Services will schedule, manage, assign & dispatch communications for all chauffeured labor services necessary to assure a successful event & customer satisfaction.

Keira,

In closure, I know we discussed the possibility of 2 plans, one Turn Key and one "a La Carte", but after careful consideration, we feel turn key is the best solution for this type of event. With third party drivers, our concerns lie within situations that could arise beyond our control reflecting poorly upon our reputation and in the end ,your reputation. Therefore, we feel turn key is the best solution for this project. Should you choose not to accept our proposal we still greatly appreciate the invitation and would like to retain "Goodwill" with Food and Wine in hopes of you keeping us in mind for any future events?     

Ali Valentine

Business Development

Carey of Austin

Office 512.929.5009

Cell 512.378.3500

avalentine@careyofaustin.com

Efax 512.857.0398